It is crucial that you complete the medical history form truthfully, as not everyone is medically eligible for ombre brows. Butterbrow LLC will not be held liable for effects stemming from false or omitted medical history.

Additionally, because the skin can become thinner and more sensitive to trauma as we age, a consultation is required for anyone over age 55. Butterbrow LLC will not perform the ombré brow service on anyone over age 65.

A nonrefundable deposit is required to reserve your session. It will be applied toward your balance. Please book only if you are serious and your schedule is open for the appointment, as no refunds will be issued. I never reschedule or cancel appointments without speaking with you first.

Your balance is due immediately at the end of your session. I can charge your card on file or accept cash, Cash App, Venmo, or Zelle. Due to the nature of the service, no refunds will be issued.

The D.C. area is well known for its traffic at any time of day, so please plan ahead to avoid any delays.

While I absolutely appreciate every effort to be on time, please aim to arrive at the exact appointment time and not earlier. I do not have a receptionist at this time, and early arrival affects my ability to rest and/or set up the studio before your appointment.

A $15 late fee will apply after 10 minutes.

If you will be arriving more than 15 minutes late and I decide to proceed with your service, you will be charged an additional late fee. If I cannot service you, you will have to pay a new deposit to book another appointment.

Ombre brows can definitely make your mornings move quicker, but it takes time to create them. Sessions on average take anywhere from 2.5 to 3 hours (touch-ups at least an hour, typically). I cannot accommodate a tight schedule.

Appointment lengths can vary widely. Sometimes mapping takes longer due to high muscle movement around the brows or pronounced asymmetry, while other times skin may not absorb pigment readily.

Please keep your schedule open on the day of your appointment — do not book if you have a commitment close to your appointment time.

You are allowed ONE reschedule with your initial deposit, and you must rebook within 6 weeks for the deposit to roll over. If you need a second reschedule, the first deposit will be forfeited and another deposit will be required.

If you cancel or I am unable to service you for any reason (including but not limited to precare not followed, undisclosed medical history, etc.) in less than 48 hours, you will be charged 50% of your remaining balance due. That cancellation fee and the previous deposit will not be deducted from a new appointment. Exceptions may be made only in the event of a genuine emergency.

If you give less than 48 hours notice or do not show up to your appointment, you forfeit your deposit and will be charged 50% of your remaining balance.

You are allowed one reschedule ONLY after you pay the full amount of the new appointment plus a new booking fee at the time of rebooking.

Second failure to call or show will result in a permanent block from scheduling.

Designing your brows is a collaborative process, and I will always show you what I’m thinking before I remove any hair or begin tattooing your brows. My job is to make you look and feel beautiful using my skills and aesthetic.

- If you are extremely anxious, overly analytical, hesitant to trust my professional opinion, and/or deal with severe body or facial dysmorphia, you are not a suitable candidate for ombré brows. I recommend less permanent options such as henna or tint.

- Your service will be discontinued on the spot if you demonstrate that you are uncomfortable or unwilling to consider my advice at any point during your brow mapping — for example, asking to use my tools to do your own predraw.

- Depending on the nature of the cancellation and at my sole discretion, you will have one additional opportunity to reschedule when you’re ready to trust my artistry and commit to the process.

- If you are allowed to reschedule, your booking fee will roll over to that appointment. If I decide I am not the artist for you based on any of the behaviors above or others, I will not be able to rebook you.

Because of both limited space and the appointment length, guests — including both adults and children — are not allowed in the studio.

Telework is a major part of our lives these days, but I ask that you do not work from the studio. Phone/laptop use is distracting while I'm mapping your brows, and your eyes must remain closed for most of tattooing. Please only use your phone in an emergency.